Shipping policy

Shipping policy

Shipping Origins:
We ship from either our warehouse in 44 Dean Park Road, Bournemouth, ENG BH1 1QA, United Kingdom

All shipping options include full Shipping Protection, covering loss, theft, or damage in transit. If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date to open a claim.

Shipping Times and Costs:
Delivery estimates vary depending on the destination country. Final shipping costs and available methods will be displayed at checkout based on your location.

Processing Time:
All orders are processed within 1–5 business days before shipping.

Tracking Notice:
Tracking numbers are issued at dispatch and may take up to 72 business hours to update in the courier system. External factors such as customs, weather, and local carrier delays may impact delivery timeframes. These are outside our control.

Responsibility:
Once an order is marked as “Delivered” by the courier, we are not responsible for stolen or misplaced packages. Please ensure a secure delivery address is provided at checkout.

Shipping Options:
We offer two delivery methods across Europe:

• Standard Shipping – Estimated delivery: 5 to 10 business days
  

• Express Shipping – Estimated delivery: 4 to 9 business days